Refund & Return Policy – VMS Elite Enterprises

At VMS Elite Enterprises, we strive to deliver high-quality products and services with accuracy and care. However, in the rare case of any issue, please review our refund and return policy below.

1. Return Policy

a. Eligibility for Returns

• Returns are accepted only if the product is damaged, defective, or incorrect at the time of delivery.
• The product must be returned in its original packaging, unused, and with all seals, labels, and documents intact.

b. Return Window

• You must inform us of any issue within 3 days of delivery.
• Requests made after 3 days will not be accepted.

c. Items Not Eligible for Return

• Perishable goods or customized orders (if applicable)
• Products that have been used, opened, or tampered with
• Items damaged due to customer mishandling

d. Return Process

• Email us at vmsenterpries@gmail.com or call +35677709810 with your order details and clear photos of the issue.
• Our team will review your request and approve eligible returns.
• Once approved, you will receive the return address and instructions.
• Return shipping costs will be borne by the customer unless the return is due to our error.

2. Refund Policy

a. Refund Conditions

• Refunds are only issued for products that meet the return eligibility criteria.
• If a replacement is not available or the product is out of stock, a full refund will be processed.

b. Refund Timeline

• Approved refunds will be processed within 7–10 business days after receiving the returned product.
• The refund will be credited to the original payment method.

c. Late or Missing Refunds

• If you haven’t received your refund after 10 business days, please check with your bank or payment provider.
• If the issue persists, contact us using the details below.

3. Contact Us

For return or refund requests, please contact:

VMS Elite Enterprises
📧 Email: vmsenterpries@gmail.com
📞 Phone: +35677709810
🌐 Website: https://vmselite.com/

At VMS Elite Enterprises, customer satisfaction is our priority. We are committed to resolving your concerns quickly and fairly.